Frequently Asked Questions
General Questions
1. What is Globago?
Globago is an innovative online platform that connects customers with suppliers from around the world, offering a wide range of products at competitive prices. We aim to simplify global shopping while ensuring a seamless experience.
2. How does Globago work?
When you place an order on Globago, the product is shipped directly from our trusted suppliers to your doorstep, eliminating unnecessary intermediaries. This allows us to offer you competitive pricing and a variety of products.
3. Who owns Globago?
Globago is a part of EUREKA & Co, a company known for its innovative solutions and commitment to excellence in global commerce.
Orders and Shipping
4. How can I track my order?
Once your order is processed, you will receive a tracking number via email. Use this number to monitor the status of your shipment directly on our platform or the shipping partner’s website.
5. How long does shipping take?
Shipping times vary depending on the supplier’s location and your delivery address. Estimated delivery times are provided at checkout.
6. What should I do if I receive a damaged product?
If your product arrives damaged, please contact our customer support team within 48 hours of receiving it. Provide photos of the damaged item and the packaging, and we will assist you with a replacement or refund.
Payments and Security
7. What payment methods are accepted?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways. All transactions are encrypted for your safety.
8. Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your personal and payment information.
Returns and Refunds
9. What is Globago’s return policy?
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 14 days of receipt, provided it is in its original condition. Some items may have specific return conditions, which will be mentioned on the product page.
10. How do I initiate a return or request a refund?
To initiate a return or refund, contact our support team with your order details. We will guide you through the process and provide the necessary return instructions.
Account Management
11. How do I create an account?
Creating an account is easy. Click on the “Sign Up” button on our homepage, fill in your details, and start shopping right away.
12. Can I shop without creating an account?
Yes, you can shop as a guest, but creating an account allows you to track your orders and access exclusive offers.
Customer Support
13. How can I contact customer support?
You can reach our customer support team via email only. Visit our “Contact Us” page for more details.
14. What are your customer support hours?
Our support team is available 24/7 to assist you with any inquiries or issues.
Other Questions
15. Does Globago offer discounts or promotions?
Yes, we regularly provide discounts and special offers. Subscribe to our newsletter to stay updated on the latest deals.
16. Are there any membership plans?
Globago offers a free membership, but premium plans with added benefits will be introduced soon. Stay tuned for updates!