Frequently asked questions
General questions
1. What is Globago?
Globago is an innovative online platform that connects customers with suppliers around the world, offering a wide range of products at competitive prices. Our aim is to simplify shopping on a global scale while guaranteeing a seamless experience.
2. How does Globago work?
When you place an order with Globago, the product is shipped directly from our trusted suppliers to your door, eliminating unnecessary middlemen. This allows us to offer you competitive prices and a wide variety of products.
3. Who owns Globago?
Globago is part of EUREKA & Co, a company known for its innovative solutions and commitment to excellence in global commerce.
Orders and shipments
4. How can I track my order?
Once your order has been processed, you will receive a tracking number by e-mail. Use this number to track the status of your shipment directly on our platform or on the shipping partner's website.
5. How long does shipping take?
Shipping times vary depending on the supplier's location and your delivery address. Estimated delivery times are indicated at the time of payment.
6. What should I do if I receive a damaged product?
If your product arrives damaged, please contact our customer service department within 48 hours of receipt. Provide photos of the damaged item and packaging, and we'll help you replace or refund it.
Payments and security
7. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal and other secure payment gateways. All transactions are encrypted for your security.
8. Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your personal and payment information.
Returns and refunds
9. What is Globago's return policy?
We offer a trouble-free return policy. If you are not satisfied with your purchase, you may return it within 14 days of receipt, provided it is in its original condition. Some items may have specific return conditions, which will be mentioned on the product page.
10. How do I make a return or request a refund?
To make a return or request a refund, contact our support team with the details of your order. We will guide you through the process and provide you with the necessary return instructions.
Account management
11. How do I create an account?
Creating an account is easy. Just click on the "Register" button on our home page, fill in your details and start shopping straight away.
12. Can I make purchases without creating an account?
Yes, you can shop as a guest, but creating an account allows you to track your orders and access exclusive offers.
Customer support
13. How can I contact customer service?
You can only contact our customer support team by e-mail. Visit our "Contact us" page for more details.
14. What are your customer service hours?
Our support team is available 24/7 to help you solve your problems.
Other questions
15. Does Globago offer discounts or special offers?
Yes, we regularly offer discounts and special offers. Sign up for our newsletter to keep up to date with the latest offers.
16. Are there any membership plans?
Globago offers free membership, but premium plans with additional benefits will be introduced soon. Stay tuned for updates!
